Go99 takes our responsibility to protect the privacy and personal data security of every Malaysian member seriously. This document clearly and transparently explains how go99 collects, uses, stores, and safeguards your information — in full compliance with the Personal Data Protection Act 2010 (PDPA) Malaysia.
Six core principles that guide how go99 handles the personal data of every Malaysian member.
All data transmitted between your device and go99's servers is protected by 256-bit SSL encryption — the same highest-grade security standard used by Malaysia's leading banking institutions such as Maybank and CIMB. Your information is never in transit without full protection.
Go99 has never sold, rented, or traded members' personal data to any third party for commercial purposes, and never will. Your data belongs to you — not to us. This is an absolute commitment from go99 that will never change.
Go99's Privacy Policy is designed and enforced in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). This means you have clear and enforceable rights over your data, including the rights of access, correction, and erasure.
Only go99 staff who genuinely require access to your data — such as the customer support or verification teams — are authorised to view it. All access is logged and periodically audited to ensure no internal misuse occurs.
You have the right to request that go99 delete your personal data. Once your account is closed and all financial obligations are settled, your personal data will be removed from go99's active systems within 30 days, except where retention is required by law.
In the event of any security breach that may involve your data, go99 is committed to notifying you within 72 hours via your registered email address. Transparency in critical situations is the foundation of our trust with you.
Go99 collects various types of information from you when you use our platform. Understanding what data is collected allows you to make more informed decisions about your use of go99's services.
Information You Provide Directly:
Information Collected Automatically:
go99 Note: go99 does not collect credit or debit card numbers directly. All payment processing is handled by licensed payment providers that comply with international payment security standards (PCI-DSS).
Go99 uses the data collected solely for legitimate purposes necessary to operate the platform. We do not use your data for purposes unrelated to go99's services without your explicit consent.
Go99 uses your gaming activity data in aggregated, anonymised form to improve the user experience, refine the platform interface, and identify the most popular games among our Malaysian players. No individual data is shared in this analytics process.
Go99 only processes your personal data where a valid legal basis exists under Malaysia's PDPA. The legal bases applicable to go99's data processing are as follows:
Go99 does not sell or trade your personal data to any party. However, in the course of operating the platform, go99 may share data with a limited set of third-party categories as follows:
All third parties that receive data from go99 are bound by strict data processing agreements and are required to maintain the same or higher data security standards as those applied by go99. go99 is responsible for ensuring this compliance.
The security of your personal data is go99's foremost technical and operational priority. We invest continuously in the latest security infrastructure to ensure your data remains protected at all times.
The security measures implemented by go99 include:
Shared Responsibility: While go99 takes every necessary measure to protect your data on the platform side, you are also responsible for keeping your login credentials secure. Please use a strong password, do not share your go99 account details, and contact go99 immediately if you suspect any unauthorised activity on your account.
Go99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the go99 platform.
Essential cookies cannot be disabled as they are required for the go99 platform to function properly — including maintaining login sessions and transaction security. Analytical and preference cookies can be managed through your web browser settings. However, disabling certain cookies may affect some platform functionality.
Go99 does not use cookies for third-party advertising purposes or to track your activity on websites outside the go99 platform.
Go99 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required under Malaysian law. General retention periods are as follows:
Once the retention period expires, your personal data will be securely deleted or permanently anonymised across all go99 systems.
As a go99 member in Malaysia, you have the following rights under the Personal Data Protection Act 2010 (PDPA) Malaysia:
You may request a copy of the personal data go99 holds about you. go99 will provide this information within 21 days.
You have the right to correct any inaccurate or incomplete personal data held in your go99 account.
You may request go99 to delete your personal data under certain circumstances, subject to legal obligations.
You may request that go99 temporarily restrict the processing of your data in certain circumstances, such as while a dispute is being resolved.
You may object to the processing of your data for direct marketing purposes at any time — no reason required.
You may request go99 to provide your data in a machine-readable format for transfer to another provider.
In the context of operating a global online casino platform, go99 may need to transfer your personal data to servers or entities located outside Malaysia – particularly to international live casino game providers such as Evolution Gaming.
When cross-border data transfers occur, go99 ensures that a level of protection equivalent to or higher than Malaysia's PDPA is upheld through:
Data transferred across borders is limited to only what is strictly necessary to provide the gaming services you use. go99 does not transfer sensitive data such as your MyKad number to overseas game providers.
The go99 platform is strictly for individuals aged 21 and above. go99 does not knowingly collect or process any personal data from minors.
Should go99 discover that personal data has been collected from an individual under the age of 21 without proper age verification, we will take immediate steps to delete that data, close the relevant account, and refund any funds held in it. Parents or guardians who suspect their child has registered a go99 account without authorisation may contact us directly at support@go99-khelo.net.
Go99 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or changes to the services we offer. The date of the most recent revision will always be noted at the top of this document.
For material or significant changes, go99 will notify you via in-platform notifications, an email to your registered address, or a prominent notice on the go99 homepage before the changes take effect. Your continued use of the go99 platform after the amendments take effect will be deemed as your acceptance of the updated policy.
For any questions, concerns, or requests relating to your privacy and data protection at go99, you may reach us through:
Go99 is committed to responding to all privacy enquiries within 3 business days. Requests involving data access or deletion may take up to 21 business days to be fully processed, depending on the complexity of the request.
Useful Links: To learn more about your rights, please also read the go99 Terms & Conditions and go99 Responsible Gaming Guide.
Four simple steps to submit a personal data request to the go99 privacy team.
Specify the type of data request you are making – access, correction, deletion, restriction, or portability.
Send an email to support@go99-khelo.net with the subject line "Personal Data Request", including your name and go99 account number.
Go99 will request basic identity verification to confirm that the request is being made by the legitimate account owner.
Go99 will process your request and respond within 21 business days from the date your identity is verified.
Go99 protects your privacy to the highest security standards. Register a free account today and enjoy 500+ of Malaysia's best online casino games with complete peace of mind that your data is always safe.